Self-Exclusion Guidelines

1. Introduction

While gaming on TheSmartest provides fun and entertainment for most, it might lead to adverse effects for some. Therefore, we've put together these guidelines to outline our commitment to responsible gaming and reducing harm to those who might be susceptible to compulsive participation.

2. Understanding Responsible of Non-Stop Playing

"Responsible Gambling" encompasses practices designed to keep users safe and reduce the risks associated with addictive losing money behaviors. It balances the responsibility of individuals to manage their own actions with the duty of service providers to help maintain this safe environment.

3. Definition of Problem Non-Stop Playing

Problem Non-Stop Playing is identified by an individual's inability to control their playing time habits, including the amount of money and time they spend while playing.

4. Principles of Customer Care

At TheSmartest, we aim to set a standard in creating a secure platform for our users. We promote responsiblity and offer various tools to help users manage their engagement effectively.

5. Responsible Gaming Policy

We are dedicated to a collaborative approach involving governments, communities, and individuals to support our users in managing their gaming habits on our platform and assisting those with addiction problems to recognize their issues and seek help. Our strategies include:

• allowing users to self-exclude temporarily or permanently;
• distributing responsible playing information and communications;
• ensuring our staff receives responsible playing in our platform training upon joining and annually thereafter;
• directing users who may have addiction problems to appropriate support services.

Our objectives are to:

• reduce addiction-related harm to individuals and the wider community;
• empower users to make well-informed choices regarding their addiction behaviors;
• provide timely and suitable help and information to those negatively impacted by playing;
• oster a mutual understanding of responsible playing in our platform among individuals, communities, the addiction sector, and governments;
• ensure the games industry offers secure and supportive settings for playing activities.

6. Minors

As a responsible platform, TheSmartest is dedicated to safeguarding minors. We actively work to prevent minors from engaging in wagering by ensuring our services are targeted at and used by individuals who are 18 years of age or older.

7. Filtering Options

To prevent unauthorized access, especially by minors, to online gaming sites, filtering tools can be activated. If minors use the same device you use for accessing our quiz challenges, we recommend implementing filtering software to block access to our platform.

8. Additional Help

Should you require assistance, please reach out to our support team via support@thesmartest.me or through our discord. Our representatives are ready to provide you with information about support organizations and available helplines in your region.

9. Conditions and Processes for Self-Exclusion

Self-exclusion involves ceasing charging money for playing or activities for a designated period, which can be either temporary or permanent. By opting for self-exclusion through TheSmartest, you agree to the terms that become effective once you receive a confirmation email, sent only to the email address registered with your account. This email will confirm the start and end dates of your exclusion.

Please note, requests via our discord are not processed, but our support team will guide you to the appropriate email procedure. Upon emailing us your closure request, we'll initiate a 24-hour cooling-off period for the account(s) concerned, suspending all playing activities. After this period, you must confirm your desired duration of exclusion (ranging from 1 day to permanent). If no confirmation is received within an additional 24 hours, your account(s) will be reactivated.

Should you choose permanent self-exclusion, specify the period when prompted. Occasionally, we may implement a temporary exclusion if deemed necessary, which will also be communicated via email. Terms applicable to all exclusions include:

• You cannot maintain a balance in your account during the exclusion.
• Access for withdrawing funds during the exclusion period is blocked.
• Any active at the time of exclusion will undergo a Cash Out process, which is concluded and not voided.
• No money will be reinstated post-exclusion, and you won't be eligible for bonuses or promotions.
• Permanent exclusions remain indefinitely, and self-exclusions cannot be shortened or reversed.

Our commitment is to adhere to this policy diligently, but we are not liable if you open new accounts or continue to addiction under undisclosed accounts. Any game or deposits made during the exclusion period will be forfeited without reimbursement.

Post-exclusion, it's crucial that:

• You do not attempt to wager or deposit with any excluded accounts.
• You refrain from opening new accounts during the exclusion period.
• We will close any new accounts you open during the exclusion as soon as detected.

We will take all reasonable measures to prevent addiction on our platforms, but it is also your responsibility to adhere to the agreed terms. TheSmartest is not liable for losses incurred if you breach the self-exclusion agreement. Actions contrary to the self-exclusion may lead to termination of wagers and further actions.

After your exclusion period ends, your account will automatically reopen, and you will be notified via a confirmation email to your registered address.