Privacy Policy

1. Website Use

By using TheSmartest.me, you agree to the terms of this Privacy Policy. We may review and update this Privacy Policy from time to time at our discretion by posting changes on the website. These changes will take effect immediately upon being posted. By continuing to use the website after these changes are posted, you are accepting the updated Privacy Policy. Please note that this Privacy Policy does not apply to linked websites that are not under our control.

2. Personal Information

The types of personal information that TheSmartest.me may collect from you include:

• Name
• Email Address
• Preferences you submit yourself
• Date of Birth
• Country of Citizenship
• Physical Address
• Location Data
• Device Information
• IP Address
• Identification Number (We may ask for it)
• Government Issued Identification (We may ask for it)

We collect this information, or may collect it, through various methods such as:

• During the account registration process
• Communications with our customers

3. Collection Purposes

TheSmartest.me collects your personal information through lawful and fair means, ensuring that the collection is not intrusive. We collect this information to operate our business, which involves offering online gaming services, and for the following purposes:

• To verify your identity for know-your-customer (KYC) purposes.
• If you opt into receiving marketing communications from us.
• To process your application to join TheSmartest.me.
• To provide and enhance the services we offer to you as a member.
• To identify and authenticate you as a member for security purposes and to fulfill our legal obligations.
• To maintain and manage your member account.
• To improve your experience on our website or over the phone, and to personalize or develop information, services, or products to meet your needs. This may include market research and promotional activities.
• To inform you about products or services we believe may interest you through email, SMS, or phone.
• To create aggregate data about our members through demographic profiling and statistical analysis of our database, which helps in providing information to potential and existing stakeholders and allows for more efficient business operations.
• To answer your inquiries or address your requests.
• To calculate members’ liability for goods and services tax and other applicable taxes.
• To fulfill our contractual, legal, and statutory obligations.
• To take appropriate actions if we suspect any unlawful activity or serious misconduct related to our functions and activities.
• To establish, exercise, or defend legal claims.
• To handle job applications.

If you do not provide the personal information we request, we may not be able to process your membership application, provide you with our services, or respond to your inquiries or complaints.

By using TheSmartest.me, joining as a member, or by otherwise providing us with your personal information, you consent to TheSmartest.me collecting, using, processing, and potentially disclosing your personal information for the above purposes as outlined in this Privacy Policy.

4. Direct Marketing and Opting Out

We occasionally use your personal information to tell you about our products or services or about promotional activities that TheSmartest.me thinks might interest you. This could be through email, SMS, telephone, or mail. If you decide you no longer want to receive marketing or promotional materials from us, either generally or in any specific form, you can opt out at any time. Simply send an email to support@thesmartest.me with your request, and we will comply as quickly as possible.

Additionally, we may contact you about the management and administration of your TheSmartest.me account using any contact methods you provided during registration. These communications are necessary for account management and are not influenced by your preferences for direct marketing communications.

5. Management of your Personal Information

TheSmartest.me takes all necessary steps to ensure that the personal information we collect, use, or disclose is accurate and stored in a secure environment, accessible only by authorized personnel. We retain the personal information we collect as outlined in this Privacy Policy for as long as you use our services or as needed to fulfill the purposes for which it was collected. This includes providing our services, resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business purposes, enforcing our agreements, and complying with legal requirements.

TheSmartest.me will destroy or permanently de-identify personal information when it is no longer needed for any purposes allowed under the applicable privacy laws, including our legal or operational obligations.

6. Security of Personal Information

You should be aware that no data transmission over the Internet can be guaranteed to be completely secure. Therefore, while TheSmartest.me strives to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. Any information sent to us is done so at your own risk. However, once we receive your information, TheSmartest.me will take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure, including using password-protected systems and databases and Secure Socket Layer (SSL) technology.

Our employees, agents, and contractors are required to keep your personal information confidential and are not permitted to use it for any purposes other than to carry out the services they are performing for TheSmartest.me. Be cautious that information you post on public bulletin boards or in social media environments (like Facebook, Twitter, or Chat Rooms) becomes public. We cannot safeguard the security of information you post in these settings.

We take the protection of children's privacy seriously. We do not knowingly collect personal information from children under the age of consent. Parents or guardians should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers.

Always ensure to log out of your account after using our website, especially when using a shared computer. You are responsible for securing and accessing your own computer, mobile device, or any other device used to access our website.

Ultimately, keeping your username, password, and account details private is your responsibility. Always be cautious when using the Internet and accessing our website.

7. Access to Personal Information

You can access the personal information collected by TheSmartest.me by clicking on the “Settings” link on our website or by contacting us at support@thesmartest.me. We aim to provide you access to your personal information in the manner you request within a reasonable timeframe. If we are unable to fulfill your request exactly as asked, we will try to provide the information in another suitable way. There are instances outlined in privacy regulations where we may not be able to give you access to your personal data, especially if it could significantly affect someone else's privacy. If we deny your access request, we will inform you in writing, explaining why and detailing any available complaint procedures.

8. Delete Personal Data

You have the right to request the deletion of your personal data if TheSmartest.me no longer has a legal basis to retain it. Note, however, that this right is not absolute, and we may not be able to comply if there are legal obligations that require us to keep your data. You can request deletion by sending an email to support@thesmartest.me.

9. Contact Details

If you have any questions, need access to or wish to correct your personal information, or have any complaints about how we handle your personal information, please reach out to us via email at support@thesmartest.me or use the customer support chat function on our website.

10. International Data Transfers

The information we process may be transferred, processed, and stored anywhere in the world, including countries that may have different data protection laws than those in your country of residence. We are committed to protecting your information in accordance with the requirements of applicable laws wherever it is stored or processed.

11. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), TheSmartest.me processes your personal information based on several lawful grounds:

• Performance of a Contract: We need to process your personal information to fulfill our contract with you.
• Legitimate Interest: We process your personal information for our legitimate interests, provided these interests do not override your rights and freedoms.
• Consent: In certain instances, we rely on your explicit consent to process your personal information.
• Compliance with Legal Obligations: We may process your personal information to comply with legal obligations to which we are subject.

12. Supervisory Authority

If you are in the European Economic Area (EEA), you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information is against the law.

13. Updates to this Privacy Policy

TheSmartest.me may revise this Privacy Policy occasionally to reflect new practices or regulatory requirements. The updated policy will be posted on our website at https://thesmartest.me, and the changes will be effective immediately upon posting. It is advisable to review our privacy policy regularly to stay informed of how we are protecting your information.

14. Cookie Policy

When you visit TheSmartest website (https://thesmartest.me), our system automatically gathers information about your visit, such as your browser, IP address, and the referring website. This information collection may be conducted in collaboration with our platform providers and partners. We may receive general demographic or usage data about our Website visitors from them. We do not use the automatically collected information to identify you personally without obtaining additional consent.

To collect this information, we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or device when you visit our web pages. Some cookies are essential for the Website to operate; others enhance your Website experience and help us deliver better service. Below are the types of cookies we use and their purposes:

• Required Cookies: These cookies enable the navigation and basic functionality of the websites, such as access to member areas of the Website.
• Functional Cookies: These cookies allow us to analyze your website usage and your selections on the website (e.g., your session key, language, or region), so we can save these settings and offer you a more personalized experience.
• Advertising Cookies: These cookies help us gauge how effective our content marketing is. They are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) with affiliated partners except for site visit data collected directly by such advertising cookies. However, your site visit data may be linked with other personal information collected through other sources by these providers. The external data processing is governed by the privacy notices and policies of these third-party providers.

In addition to the above, we use several third-party service providers who also set cookies on this Website to deliver the services they provide to us. Such services include, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website, and assessing the effectiveness of our marketing campaigns.

Most web browsers automatically accept cookies. If you prefer, you can block some or all cookies or delete cookies that have already been set by modifying your browser settings. However, we recommend not blocking or deleting your cookies as this may restrict your use of our Website.